Caramoor Policies

There are no refunds or exchanges 
Once tickets have been purchased, there are no refunds or exchanges. However, if you are unable to use your tickets, you may donate them to Caramoor and use the donation as a tax-deductible contribution. A donation acknowledgement will be mailed to you. See "Unable to Use Your Tickets?" below.

Unable to use your tickets? Donate them.
If you are not able to attend a concert, you may donate your tickets and use the donation as a tax-deductible contribution. You may donate tickets anytime, whether prior to or post concert time. Of course, we hope you will be able to attend, but if you cannot, your donation will be gratefully accepted. Please call the Caramoor Box Office at 914-232-1252 prior to the concert to let us know that you are unable to attend and wish to donate your tickets, so that we may attempt to resell them.

Please note that the physical tickets must be returned to Caramoor in order for us to comply with IRS requirements and to provide you with a donation acknowledgement for your taxes.

Program Changes and Cancellations 
All programs and artists are subject to change without notice. If an event presented by Caramoor has been cancelled or postponed this will be announced -- if time permits -- on a postcard sent to your home and on our website. If you would like to confirm that a concert is taking place, please call Caramoor at 914-232-1252.

Photography and Sound Recording Policy 
Video, still photography, sound, or cell phone recording of any performance or the possession of any device for video, still photography, or sound recording inside the concert hall or Rosen House, without the written permission of the management is prohibited by law. Use of these devices will result in your being asked to leave the theater. Management reserves the right to: a) refuse admission to the concert hall, b) request any ticket holder to leave the concert hall and c) take any appropriate action to enforce this right. A performance might be photographed or recorded by management for future promotional purposes. Images of the audience, or individuals in the audience, may be included in different media. Your attendance at an event shall be deemed as your consent to have your image or likeness appear in any live or recorded video display or other transmission or reproduction in whole or in part of an event.

Picnicking During the Summer Music Festival 
Picnicking is encouraged in designated areas before any summer festival concert. Picnicking during concerts is only permitted during Al Fresco performances and each picnicker MUST have an Al Fresco concert ticket. Management reserves the right to request that any non-ticket holder leave the grounds. Picnicking is not permitted after concerts under any circumstances.

Security 
Caramoor has taken many steps to ensure the safety of our audience, artists and employees. We greatly appreciate your cooperation with all necessary security measures. While parcels or picnic hampers are allowed onto the designated picnic grounds, they are not permitted to be brought into Caramoor performance venues. Caramoor Management reserves the right to limit access to any of the gardens or venues, or to the general grounds.

Recommended Ages for Children 
Indoor Caramoor Classics and Great Artists Concerts - 8 and up
Festival Family Concerts - 6 and up
Festival Parallel Programs - under 6
Festival Concerts - 7 and up

Service Charge 
Orders for the Summer Music Festival and Concerts in the Music Room are charged a $5.00 service charge and a $1.00 facility fee when received by mail, phone, fax, internet or e-mail. Orders received in person will only be charged the .50 facility fee.

Privacy Policy
Detailed information concerning Caramoor's privacy policies.