What to Expect as a Visitor
Before you arrive, we encourage you to review our guidelines and policies so you will know what to expect as a visitor to Caramoor. You may also view our FAQ page for additional details regarding the grounds, gardens, tickets, membership, support, and more.
Ticket Prices, Refunds, and Exchanges For more information on ticketing and our policies, please visit out Box Office page.
Late Seating Sometimes events conspire to make you late. We will do our best to get you into your seats at the earliest appropriate break in the program without disturbing others. Late seating placement is at the discretion of management.
Weather All performances take place rain or shine. In the event that a performance needs to be moved due to inclement weather, we will do our best to ensure comparable seating in the respective venue.
Service Animals & Pets Certified service animals to assist the disabled are always welcome at Caramoor. For the preservation of our grounds and safety to other visitors, non-certified service dogs and other pets are not allowed at Caramoor.
Children Our grounds are kid-friendly and we have family-friendly concerts and events throughout the year. We ask that parents remain mindful of their children during concerts and events. If you bring a child to a concert and he/she creates a disturbance or interferes with anyone’s enjoyment of the performance, you and the child will kindly be asked to watch the remainder of the performance from the back of the venue. If you have concerns or questions regarding a concert’s content and parental guidance, please contact firstname.lastname@example.org. All children, regardless of age, must be ticketed.
Food and Beverages We encourage all visitors to enjoy and finish their picnics and our delicious concessions prior to entering our theaters. Only drinks with a sealed cover are allowed inside our performance venues including the Venetian Theater and Spanish Courtyard. Caramoor cups with sealed lids can be purchased in the Food + Drink area.
This rule does not apply to open-air performances on Friends Field or other open areas on the grounds.
Picnics We love picnicking! In order to ensure the best experience, only ticketed guests will be allowed to picnic on the grounds prior to events. For any questions regarding the usage of the grounds, feel free to call or email us at 914.232.1252 or email@example.com
Dress Code While there is no dress code at Caramoor, we recommend comfortable clothing appropriate for the weather, and attire that is mindful to other visitors. We’ll often see guests dress more formally for Galas and Special Events, so feel free to use these events as an excuse to dress up!
Smoking To maintain the beauty and cleanliness of our setting, and to provide a healthier and better experience for all who visit or work at Caramoor, smoking, vaping, use of electronic smoking devices, or any tobacco products is prohibited except for designated permitted areas.
Security and Safety We greatly appreciate your cooperation with all necessary security measures at Caramoor. While lawn chairs and picnic hampers are allowed onto the grounds, they are not permitted inside performance venues. Caramoor Management reserves the right to limit access to any of the venues or grounds for any reason.
Please recognize that you assume any and all risks occurring before, during, and after an event at Caramoor, including injury by any cause. By attending events, you release management, facility, league, participants, clubs, and their respective affiliates and representatives from any related claims.
Grounds Hours of Operations With 90 acres, there is a lot to explore! Our grounds are open year-round and we welcome visitors Monday – Friday, 10:00am – 4:00pm. When performances are scheduled the grounds and facilities are open until 8:00pm or 1 hour after an event. If you have any questions about your visit, please call ahead at 914.232.1252.
Photoshoots on Caramoor’s Grounds Using our grounds for a photoshoot is a perk of Membership at Caramoor. If you are a Member at the $100 Friend level or above, you can make advance reservations for your shoot by contacting our Development department at 914.232.5035 x412 or by emailing Jennifer Pace at firstname.lastname@example.org. A permit is required and our Development team will be able to walk you through the process of executing the permit.
Lost Items Items found left behind on our grounds will be held by the Box Office. If you think you have lost something at Caramoor, please call the Box Office at 914.232.1252 and we will try and reunite you with your item.
Cell Phones, Photography, and Video Help everyone enjoy the music. Please be sure to silence all mobile devices prior to concert start.
Video, photography, sound, or cell phone recording during the performance is prohibited. Some events may be recorded by management for promotional purposes. Please note, your attendance at any Caramoor event is your consent to have your image or likeness appear in any captured photography, live or recorded video display, or other transmission or production in whole or in part of this event.