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Policies

Home >  Music: Festival and Indoors > Policies

CARAMOOR POLICIES

THERE ARE NO REFUNDS OR EXCHANGES

Once tickets have been purchased, there are no refunds or exchanges. However, if you are unable to use your tickets, you may donate them to Caramoor and use the donation as a tax-deductible contribution. A donation acknowledgement will be mailed to you. See "Unable to Use Your Tickets?" below.

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UNABLE TO USE YOUR TICKETS? DONATE THEM.

If you are not able to attend a concert, you may donate your tickets and use the donation as a tax-deductible contribution. You may donate tickets anytime, whether prior to or post concert time. Of course, we hope you will be able to attend, but if you cannot, your donation will be gratefully accepted. Please call the Caramoor Box Office at 914-232-1252 prior to the concert to let us know that you are unable to attend and wish to donate your tickets, so that we may attempt to resell them.

Please note that the physical tickets must be returned to Caramoor in order for us to comply with IRS requirements and to provide you with a donation acknowledgement for your taxes.

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PROGRAM CHANGES AND CANCELLATIONS

All programs and artists are subject to change without notice. If an event presented by Caramoor has been cancelled or postponed this will be announced -- if time permits -- on a postcard sent to your home and on our website. If you would like to confirm that a concert is taking place, please call Caramoor at 914-232-1252.

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SECURITY

Caramoor has taken many steps to ensure the safety of our audience, artists and employees. We greatly appreciate your cooperation with all necessary security measures. While parcels or picnic hampers are allowed onto the designated picnic grounds, they are not permitted to be brought into Caramoor performance venues. Caramoor Management reserves the right to limit access to any of the gardens or venues, or to the general grounds.

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RECOMMENDED AGES FOR CHILDREN

2007 - 2008 Indoor Family Music Programs - 3 and up
Indoor Caramoor Classics and Great Artists Concerts - 8 and up
Festival Family Concerts - 6 and up
Festival Parallel Programs - under 6
Festival Concerts - 7 and up

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HANDLING FEES

Orders for  the 2008 Indoors Concerts are charged $4 per single event ticket or $3 per series ticket, when received by mail, phone, fax, internet or email.  This fee is waived for tickets purchased in person at the Caramoor Box Office.

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PRIVACY POLICY

For detailed information concerning Caramoor's privacy policies, click here.

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