We’re here to help.
Let us help you find the best seats, explore new genres, and discover all that Caramoor has to offer. Here you’ll find out how to get in touch with us, along with our seasonal hours, ticketing policies, ticket availability, and more. Still have questions? Visit our FAQ page or give us a call.
Group Services & Gift Certificates
Need help creating the perfect outing for your club, organization, or over 10 of your friends? Follow our handy choose your music adventure guide and visit Groups Services to learn more.
Hours of Operation
Summer (mid June to end of July)
Monday – Sunday, 10:00am – 4:00pm
On event days, the Box Office will open 2 hours before
showtime at the designated venue.
August, Fall, Winter, Spring
Monday – Friday, 10:00am – 4:00pm
On event days, the Box Office will open 1 hour before
showtime at the designated venue.
Get in Touch
PO Box 816, Katonah, NY 10536
*Some customers are experiencing issues connecting to our phones when calling from a Verizon landline phone. If you are experiencing these issues, please contact firstname.lastname@example.org with the phone number you would like to be reached at and we will return your call as soon as possible. We hope to have this issue resolved shortly and apologize for any inconvenience.
Box Office Resources and Policies
Select the performance or event you want to attend and follow the link to “Buy Tickets”. You can also call the Box Office at 914.232.1252 Monday through Sunday, 10:00am – 4:00pm. On Saturday and Sunday performance days, the Box Office is open from 10:00am until the end of the concert.
Orders are charged a $5.00 service charge and a $1.00 facility fee when received by mail, phone, fax, internet or e-mail. Orders received in person will only be charged the $1.00 facility fee. Service and facility fees are not included in the donation amount for purchased and donated tickets.
You can select to have your tickets mailed to you, held at Will Call, or you may choose to use our Print-at-Home ticket. Tickets will be mailed to patrons who selected that option up until the Monday prior to a concert. Tickets ordered on or after the Monday prior to a concert will be automatically held at Will Call. Will Call opens at the remote Box Office outside of that performance’s venue as early as an hour before the show.
Troubleshooting Online Ticket Purchases
If you run into issues ordering tickets online, please call the Box Office at 914.232.1252 Monday through Sunday, 10:00am – 4:00pm and we will be happy to help! You can also email us at email@example.com.
Refunds and Exchanges
Once tickets have been purchased, there are no refunds or exchanges. However, if you are unable to use your tickets, you may donate them to Caramoor and use the donation as a tax-deductible contribution. A donation acknowledgement will be mailed to you. See below for more information.
If you are not able to attend a concert, you may donate your tickets and use the donation as a tax-deductible contribution. Of course, we hope you will be able to attend, but if you cannot, your donation will be gratefully accepted. Please call the Caramoor Box Office at 914.232.1252 prior to the concert to let us know that you are unable to attend and wish to donate your tickets, so that we may attempt to resell them.
Please note that the physical tickets must be returned to Caramoor in order for us to comply with IRS requirements and to provide you with a donation acknowledgement for your taxes. The donation figure will not include Service or Facility fees.
Gift certificates are available for any amount. Please call us in the Box Office at 914.232.1252.
Members at the $100 level and above receive access to the best seats first by way of Members-only Pre-Sale periods. Pre-Sales can be accessed by logging into your account. Members will receive notification prior to the start of a Pre-Sale through an email to all current Members, online, and in our printed brochures.
Students under 18 can receive free tickets for select events year-round! Contact the Box Office for more information.
For more detailed information about our policies and guidelines,
please visit our Policies page.